|What are the differences in your mounting options?
|Whipper Snapper Designs offers three different mount options to their retail customers.
- Cling Mount Stamps (Packaged) - These images have been molded out of red rubber and are adhered to a cling mount foam for use with acrylic blocks. Designs have been cut approximately 1/8" aroung the outline of the image with a jigsaw. The stamp is packaged with a full color reference insert but no carrier/storage sheet. Please note that all images are not available in a packaged format.
- Cling Mount Stamps (Unpackaged) - These images have been molded out of red rubber and are adhered to a cling mount foam for use with acrylic blocks. Designs have been cut approximately 1/8" around the outline of the image with a jigsaw. No image reference sheets are included. Images are shipped without a carrier/ storage sheet
- Unmounted Stamps (Unpackaged) - These images have been molded out of red rubber. They are rough cut and require the customer to trim and adhere the image to products of their choosing. No image reference sheets are included. Please note that stamping detail will be affected if you are just stamping with an unmounted image. It is highly suggested that you mount these images with a cushion to eliminate stamping difficulties.
|Why is there a hole cut out of my stamp?
|Customers will contact us stating that their stamp is defective because it has a hole cut out of it.
As a courtesy to our customers, WSD cuts out large surface areas of our stamp images.
This helps to prevent the transferring of ink to your paper due to ink that has accidentally touched that area.
|How long does it take to receive an order?
|We process orders in the order that they are received.
Orders enter production at 7 AM (Central Time) during the week. Those received after 7 AM will be entered into the following day's production schedule.
Every effort is made to complete internet orders within 3 - 5 working days.
Production may be delayed based on season, the release of new stamp collections and internet promotions.
Please note that we have no control over delivery times once your package has left our factory.
|May I place my order over the phone?
|WSD does not accept phone/mail orders.
All transactions are paid through a third party credit card processing company.
This provides additional credit card security to our customers and eliminates the possibility of credit card fraud.
|What credit cards do you accept?
|We accept Visa, MasterCard, Discover, American Express and PayPal.
"Pending" PayPal orders will be canceled.
Customers will be emailed confirming this cancellation along with a request to reorder with a valid source of funding.
|Do you ship to P.O. Box addresses?
|We will ship to P.O. Box numbers via USPS.
|How much are your shipping costs?
|WSD utilizes USPS for shipping.
Orders shipped via UPS will have an automated tracking information email sent to the email address provided at the time of order.
WSD is not responsible for invalid email addresses.
Flat Rate Shipping is $9.95 when the shipment is sent to a single continental US address.
Hawaii, Alaska and Canada shipment fee is $14.95 and are sent via U.S. Mail First Class.
Wisconsin residents are charged 5.1% sales tax.
Due to the changes in VAT and required regulations, we are no longer able to serve our international customers directly.
|Do you ship internationally?
|WSD ships to Canada but has had to discontinue shipping internationally due to VAT rules and regulations.
We reserve the right to reject orders from destinations that we have determined that we cannot serve.
These orders will be shipped via U.S. Mail First Class.
There is a minimum charge of $14.95 for shipping, handling and paperwork preparation for international residential orders under $100.00.
WSD reserves the right to require additional payment for actual shipping charges substantially in excess of $14.95 prior to releasing any order for shipment. Any applicable importation fees or taxes are the responsibility of the buyer.
Please note that international delivery can be substantially slower than UPS, and, WSD will not consider a shipment lost until 30 days have passed since the product had been delivered to the post office for shipment.
Please inquire as to international wholesale freight policies.
|What is your policy for returning damaged/defective product?
|We are happy to replace any damaged/defective product if reported within 5 days of receiving your order.
Please contact us at (262) 938 – 6824 or email us at email@example.com with your concern.
We reserve the right to credit domestic/international orders with a credit due to high shipping costs.
WSD products that have been purchased at your local store must be returned that location and credited based on their policies.
|What is your policy for order discrepencies?
|All order discrepancies must be reported within 10 days of receiving your order to be resolved.
Claims after 5 days of receiving cannot be resolved due to the length of time that has passed from receiving goods.
We also reserve the right to credit domestic/international orders with a credit due to high shipping costs.
|May we return unwanted product?
|Each of our stamps is made to order to provide the highest quality product to our customers.
Because each stamp is a special order, we do not accept returns.
Catalogs/Closeouts/Accessories are final sales and may not be returned.
|What is the best way of contacting your company?
|There are many times during the day that we are busy fulfilling orders and are unable to answer phone calls.
Your best means of communication is via email at firstname.lastname@example.org
We make every attempt to answer your emails within 24 hours of receiving them.
|Do you have a retail store?
|Creative Pals is located in Brookfield, Wisconsin.
The WSD collection is available along with the beautiful samples that you see on our website.
Our talented staff/designers are always ready to assist you with your creative projects.
|Why should I sign up for your emails?
|Emails are our main means of communication with our customers.
This is how each of our customers receives information on new releases and promotions.
Sales will not be promoted directly on the website.
We do not sell our mailing lists to any other companies!